Terms and conditions
Below are the Terms and Conditions of use for all agreements between Clear Access, providing goods and/or services to customers, businesses, or corporate entities. These terms also incorporate any use of or by an outside party of the www.clearaccess.co.za website or any localised derivative of that URL owned by Clear Access.
Introduction
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Definitions
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Interpretation
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Commencement and duration
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Goods and services appointment
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Goods and services
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Permission to access
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Permission in terms of the NCA
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Provision of services
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Service order
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Ownership and risk
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Delivery and installation
Any delivery date provided to a customer is an estimate date only and Clear Access shall make all reasonable efforts to deliver on the estimated date.
If Clear Access is not able to deliver on the estimated date, Clear Access will take all reasonable measures to inform the customer timeously of the delay in delivery.
Should the customer assist with the installation of any goods or services, including software, Clear Access will not be liable for any damage caused or losses suffered as a result of the customer’s assistance with the installation.
Should Clear Access charge the customer any delivery charges, Clear Access will quote for this upfront and all deliveries will be payable in full as specified on the quote, before delivery of the goods.
Clear Access provides free installation to the value of R2000.00 (two thousand rand) and free activation to the value of R900.00 (nine hundred rand). Should the Customer cancel the service order/agreement prior to 12 (twelve) months from activation of the service, the Customer shall be liable for an early cancelation charge of R2000.00 (two thousand rand).
The products offered for residential use are not suitable for business use and Clear Access shall not be liable for any loss or damage arising from the use of residential use products for any other purpose.
Modems provided for residential use are for use by a single household and equipment or services may not be shared with parties outside of the household.
Services are for residential use only and use by the household of the party who entered into the agreement/placed the service order with Clear Access.
In the event that a client owns a router and would like to utilise the router that router is subject to evaluation and confirmation of compatibility with the Clear Access network. In the event that a client owns a router that is compatible to the Clear Access network, the client will be charged an installation fee. If a router is not compatible, the client may purchase a router from Clear Access.
Clear Access does not accept responsibility for the third party router and will not be held liable for the functioning of the third party router.
Fees and payment
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Charges
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Promotional codes
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Security
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Suspension of services
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Warranties
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Indemnity
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Exclusion and limitation of liability
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Confidentially
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Termination and breach
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Termination assistance
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Fource majeure
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Dispute resolution
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General
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